Shipping Policy

 

Samuel & Williams Online LTD 

Shipping Policy

Thank you for visiting and shopping at Samuel & Williams Online Ltd (www.samuelandwilliams.co.uk). Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 Shipment processing time

 All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 Shipping rates & delivery estimates

 Shipping charges for your order will be calculated and displayed at checkout. 

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Next Day

Order Before 13:00PM

Base Weight 0-4.4lb

£9.00

Royal Mail First Class (Signed)

1-2 business days

Base Weight 0-4.4lb

£6.00

Royal Mail First Class Tracked 24

1-2 business days

Base Weight 0-4.4lb

£6.99

Royal Mail First Class Tracked 48

1-3 business days

Base Weight 0-4.4lb

£5.00

Standard Shipping Delivery

10-20 business days

 

£1.00

Standard Shipping Delivery

10-20 business days

Base On Order £150.00 - UP

Free

 

* Overnight delivery is only available for orders with delivery addresses within United Kingdom. 

Delivery delays can occasionally occur. 

Shipment to P.O. boxes or APO/FPO addresses

Are not permitted 

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

Samuel & Williams Online Ltd (www.samuelandwilliams.co.uk) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Samuel & Williams Online Ltd (www.samuelandwilliams.co.uk) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Services Europe

1-5 business days

Base Weight 0-4.4lb

£11.99

Royal Mail Services International

1-5 business days

Base Weight 0-4.4lb

£14.99

 

Standard Shipping Delivery (Europe)

20-40 business days

 

£1.00

Standard Shipping Delivery (Europe)

20-40 business days

Base On Order £150.00 - UP

Free

 

Standard Shipping Delivery (USA)

20-40 business days

 

£1.00

Standard Shipping Delivery (USA)

20-40 business days

Base On Order £150.00 - UP

Free